EXCEPTIONAL LIVING, EVERY DAY MOMENTS

WELCOME TO BATHROOM & KITCHEN ELEVEN

The only truly complete, full service Bathroom and Kitchen company for Surrey and South West
London. By appointment, our award winning showrooms in Long Ditton are proof of our expertise
harnessed over 20 years

Inspired by you, we reimagine spaces and recommend the finest of brands for both style and function to enable you to effortlessly transform your home so that you can enjoy exceptional living every day. One point of contact ensures a seamless experience from product procurement and delivery to project managed installation encompassing every service from structural adaptions to bespoke joinery, decoration and everything in between. Once complete, you can trust in our dedicated Aftercare team and the Eleven promise to every client, an unrivalled Eleven Year Workmanship Guarantee.

THE ELEVEN PROMISE

EXPERIENCE EXCEPTIONAL DESIGN

Bathrooms

Your journey to a new bathroom begins here.

Your perfect kitchen is just a step away.

Kitchens

Bathrooms

Your journey to a new bathroom begins here.

Your perfect kitchen is just a step away.

Kitchens

AN EDIT OF OUR FINEST BRANDS

FEEL INSPIRED

Bespoke Handmade Kitchen in Thames Ditton

A Beautifully handmade kitchen in surbiton

Minimalist master ensuite in Ockham

Bamboo beach in Long ditton

TESTIMONIALS

Bathroom & Kitchen Eleven designed and fitted a family bathroom and ensuite bathroom for us. From the design stage through to installation the service was excellent. Adam took time to get to know us and what we were looking for and did a super job in translating our ideas into excellent designs. He came up with creative options and helped advise on fittings so we could complete the project within budget. The installation was also great - seamlessly planned, we were kept informed at all stages, and it proceeded with minimal disruption to us. Everyone involved was extremely professional and charming. The quality of the fittings and work are excellent and we are delighted with the results.

I have been refurbishing properties for the last 15 years and have worked with many contractors and plumbing companies. None of them have provided the exceptional service and quality of workmanship that Ben and his team gave to my project from start to finish. They provided expert planning advice and worked to my budget. Nothing was too much trouble and they all fitted in around other projects that were ongoing. They listened to what I wanted and offered good, sound advice. I wish I had known about them sooner. I will definitely use Bathroom & Kitchen Eleven in the future.

Excellent experience with Bathroom & Kitchen Eleven Limited. Exceptionally friendly and knowledgeable staff, I was offered plenty of options to fulfil the brief that I presented their design consultant. The project then started on time and, despite various obstacles that my ageing house presented, completed without adding to the cost. Most importantly, their tradesmen know what they're doing (as well as being friendly and communicative throughout the different stages of the work). Extremely tidy, with craftsmanship and attention to detail that will probably be the envy of many other companies.

I had building work and kitchen installation carried out by Bathroom and Kitchen eleven. The design team produced a dream kitchen design that was perfect for me. The communication was good throughout the process. The installation of the kitchen units and appliances was carried out with care and precision.The transformation is amazing and I am extremely pleased with my kitchen. The aftercare service from Ben is outstanding and any small issues are sorted out quickly. The design,the installation and the after care service has been fantastic. I highly recommend Bathroom and Kitchen Eleven .

Last year Bathroom & Kitchen Eleven designed and supplied a bathroom and en-suite for our house, and we were so impressed with their patient and professional service, from start to finish. We are now renovating another bathroom and are coming back for more! When a shower tray cracked a couple of months after installation, because it had not been installed properly, they replaced it quickly and gave us a very reasonable price, although it certainly was not their fault. I will happily provide a reference. Thank you very much!

Every so often in life you come across a team of talented people delivering excellent service to a high standard and such was our experience working with Bathroom & Kitchen Eleven. From the initial visit to the showroom, through the design stages and then to installation, our experience has been to be delighted at every stage. The installers are first class as are the tilers, electrician etc. The results are stunning and add a new perspective to our house. Bathroom & Kitchen Eleven is highly recommended.

A great experience with this company from start to finish. Inspired designs on all 3 of our bathrooms by Adam who was happy to work with our budget. The work was then carried out to a very high standard by Ben and his team. It ’s made a huge difference to our property.

FAQ

What do you specialise in?

We specialise in providing complete service for both bathrooms and kitchens. This means we design, supply and install, offering an end-to-end in-house service, with an unrivalled 11-year workmanship guarantee on projects.

How much experience do you have?

Our dedicated team is proud to have over 15 years in the industry, successfully completing 100s of projects for our clients.

What guarantee do you offer?

We provide a 11-year workmanship on all bathroom and kitchen projects, with a 5-year guarantee on wet room projects.

What areas do you work in?

We cover the areas within Surrey and South West London.

How much does a project cost with you?

Each project investment depends on size of the room, the work required and the product choice. For example, basin taps can range from £150-£800.

How will my design process work with designers and fitters?

Our designers will listen to your ideas and create designs following a consultation and site visit. Your designer will also create a full fitters pack and liaise with the fitter for continuity throughout your project.

Who will oversee the project?

Ben, our Managing Director, will oversee the fitting teams, with the designers checking in to ensure the fitter and client are happy throughout.

How long have you been trading?

We’ve been trading for 16 years.

How many people turn up to work, will there be times without anybody on site?

Our fitting teams consist of 1-2 tradesman and will be there every day until the job is complete; if they need to leave site to collect general materials they will keep you fully informed.

What happens if I experience any issues?

Your dedicated designer and our Managing Director will be available by phone and email during working hours. You will also be given Ben, our MDs phone number for the rare case of an out-of-hours emergency.

Will I be charged for a design service?

£350 inc vat for the design service deposit. This will be reimbursed against your products invoice when you have signed up the project.

What are your hours of work?

Our showroom is by appointment only and our opening times are 9 am – 5 pm Monday to Friday and 10 am – 4 pm on Saturdays.

Do you offer supply only?

No, we only offer our complete service to ensure the most superior levels are kept throughout the full project process.

What is your lead time?

On average you can expect a process of 3-4 months from first contact to project completion, depending on scheduling and product lead times.

Do you have sales?

No, however all of our product prices are the RRP.

When will I hear back from my website enquiry?

We aim to respond to all enquiries within 72 hours.

I’m looking to do a project in the future, when should I get in contact?

Please get in touch with a designer as soon as you have a timeline in mind, it may be that your future project fits in line with our current calendar scheduling. The designers can help guide through a proposed timeline.

Can I rearrange my Design Studio Appointment?

Of course, please give your designer 72 hours notice, via email or phone.

When am I expected to pay for my project?

The product payment is taken on confirmation of the project going ahead. The complete service costs are then split into two payments, the first payment on start day and the second instalment payment on completion of the project.

How do you use, manage and store my personal information?

We take your privacy seriously. The personal information you provide is securely stored in our Customer Relationship Management (CRM) system. We use this information solely to follow up on your inquiries, manage your account, and provide the best possible service to you.We do not use your personal information for marketing purposes, nor do we share it with third parties without your consent, unless required by law. Our CRM is equipped with robust security measures to protect your data, ensuring that it remains confidential and safe at all times.If you have any further questions about how we handle your personal information, please feel free to contact us.

EXCEPTIONAL LIVING, EVERY DAY MOMENTS

WELCOME TO BATHROOM & KITCHEN ELEVEN

THE ELEVEN PROMISE

EXPERIENCE EXCEPTIONAL DESIGN

Bathrooms

Kitchens

Bathrooms

Kitchens

AN EDIT OF OUR FINEST BRANDS

FEEL INSPIRED

TESTIMONIALS

FAQ

FIND US ON INSTAGRAM

AWARD WINNING SHOWROOM

BY APPOINTMENT